Copay At Urgent Care



Frequently Asked Questions

Simply put, patients of Cooper Urgent Care experience a better brand of urgent care. We strive to make your visit a great experience, and will set you on the path to a smooth recovery.

UPMC Urgent Care offers medical care when you need it most. Our 11 western Pennsylvania locations offer care from 9 a.m. To 9 p.m., no appointment needed. The ER copay is usually the highest ($100-500 or more), the Urgent Care copay is usually in the $40-75 range and the PCP copay is usually in the $25-40 range Sometimes you will not find an urgent care copay. However, there will be a specialist copay listed. Urgent Care copays are usually the same as a specialist copay. Urgent care centers provide timely care. According to the 2019 Urgent care association report, 97% of people attending urgent care centers see a health care provider within 60 minutes, and 92%. If you’ve met your deductible, you’ll only owe your copay at the time of your urgent care visit. The typical copay at urgent care is between $25 and $75, though this depends on your insurance. It’s the insurance company who sets the copay, not the urgent care center.

Prior to visiting, patients often have questions regarding the services we provide. Below are the answers to the most common questions we receive. If you are unable to find your question, or if you would prefer to speak to us on the phone, please contact the location nearest you.

Do you treat people wth COVID-19 symptoms?

Yes, if you are experiencing COVID-19 symptoms visit Cooper Urgent Care for a complete evaluation and COVID-19 test. For complete details, click here.

Do you offer COVID-19 testing?

Yes, we offer COVID-19 nasal swab testing (also known as PCR) at each of our three locations in Audubon, Cherry Hill, and Cinnaminson. For complete details, visit our COVID-19 Testing page.

Do you offer Telemedicine appointments at Cooper Urgent Care?

Yes, we offer at-home Telemedicine visits for our patients when an in-person visit is not required. Telemedicine appointments are available Monday through Friday from 9 a.m. to 5 p.m. Scheduling a Telemedicine appointment is easy, all that you need is a smartphone (iPhone/Android) and your insurance card. Telemedicine visits are available for:

  • Cold Symptoms
  • Upper Respiratory Infections (URIs)
  • Everyone is screened for symptoms of illness.
  • Flu-Like Symptoms
  • Sore Throat
  • Pink Eye
  • Allergies
  • Rashes
  • Insect Bites/Stings
  • Minor Musculoskeletal Injuries

How do I know if I should go to Urgent Care or the ER?

Urgent Care is for injuries or illnesses that are not life threatening. Therefore, we recommend going to the Emergency Department with the following conditions:

  • Chest pain
  • Difficulty breathing
  • Uncontrolled bleeding
  • Loss of consciousness
  • Sudden loss of vision or blurred vision
  • Acute mental health issues or suicidal feelings
  • Change in mental status or stroke symptoms

Do I need an appointment?

No, we are a walk-in facility and patients are seen on a first-come, first-served basis. To expedite your visit you have the option to check our existing wait times and Reserve Your Spot online before arriving.

Who are the providers of care?

Each site is staffed with board-certified emergency medicine physicians, and we guarantee that an ER doctor is on-site at all times. Most of our doctors also work in the Emergency Department at Cooper University Hospital. Depending on your needs, specially trained nurse practitioners and physician assistants may provide your care.

Do I need to bring anything with me?

Yes, you will need to bring a photo ID and a copy of your insurance card.

Do you take my insurance?

We accept a wide variety of insurance plans, a complete list is located here. If you would like further clarification, feel free to call the Urgent Care location you plan to visit for more details.

When do I need to pay my copay?

Copays are required on-site prior to being seen by a care professional.

What is my copay?

Copays for Urgent Care vary depending on your specific insurance plan. Copays are frequently listed on your insurance card, and you can call your insurance company for your exact fee.

Do you see workers comp cases for work-related injury?

Yes, we evaluate any work-related injury or exposure that is clinically appropriate for Urgent Care. Patients are then typically referred to an occupational health clinic or specialty care after our initial evaluation.

Will I get charged extra for X-rays?

No, if X-rays are required they will be included in your visit’s insurance coverage. Meanwhile, self-pay patient fees are determined by the level of service provided.

What if I do not have insurance?

We see all patients, even those without insurance. Our self-pay rates are as follows:

  • Urgent Care self-pay 1 - $150
    • Includes: Point of Care Testing for Strep Throat and Flu, Urinalysis
  • Urgent Care self-pay 2- $225
    • Includes: Everything in Tier 1 plus X-ray(1 body), and iSTAT Blood Analysis
  • Urgent Care self-pay 3 - $275
    • Includes: Everything in Tier 1 plus a Procedure, and IV Administration
  • Physicals - $80
    • School/Sports/Camp
    • Executive/Administrative (Work) *No DOT exams
    • College
  • Vaccines
    • PPD Placement/Readings - $25
    • Flu Vaccine - $40
    • TDap (Tetanus, Diphtheria, Pertussis) - $60

Should I follow up with Urgent Care for my injury/illness?

We will instruct you on the proper follow up for your specific injury/illness. After your Urgent Care visit we encourage all patients to follow up with your primary care doctor. If you are in need of a primary care doctor click here for a recommended list.

Will my primary care doctor get a report?

Yes, your doctor will receive notice of your Urgent Care visit by email and/or fax and will be invited to access your Cooper records to view your entire treatment plan.

Do you treat infants?

Yes, we treat men, women, and children of all ages, including infants. If you have a very young infant who is ill, feel free to call the location you plan to visit to speak with one of our providers prior to arrival.

Do you administer vaccines and immunizations?

Yes, for a list of available vaccines click here.

How long will I wait to be seen?

While we see patients on a first-come, first-served basis, our goal is to treat patients promptly upon arrival. The majority of patient visits last no more than an hour from check-in time through discharge.

Can you perform a CAT scan or MRI at Urgent Care?

We do not perform CAT scans or MRIs on site. However, we can refer you to a convenient imaging center for evaluation if your condition calls for one.

Do you perform pelvic exams?

Yes, we can perform a pelvic exam if medically needed.

Do you provide STD screenings?

Yes, we conduct a variety of tests and screenings including those for sexually transmitted diseases. However, HIV testing should be conducted by a patient’s primary care physician.

Do you perform school/camp/work physicals?

Yes, we perform physicals for school, camp, and work (except DOT).

Do you provide medical/sports clearance for my injury?

Yes, we provide evaluations and clearances for sports injuries, and can refer patients to a specialist for further evaluation if necessary.

This online publication has been updated to include the Amendments through January 1, 2014. For details such as the effective dates of amendments, see your group-specific amendments in the Publications & Forms section of this site.

Here's a guide to your copayments for services covered under The Empire Plan. See your Empire Plan Certificates for details.

Services by Empire Plan Participating Providers

You pay only your copayment when you choose Empire Plan Participating Providers for covered services. Check your directory for Participating Providers in your geographic area, or ask your provider. For Empire Plan Participating Providers in other areas and to check a provider's current status, call The Empire Plan toll-free at 1-877-7-NYSHIP (1-877-769-7447) and choose UnitedHealthcare or use the online Participating Provider Directory.

Office Visit: $20 Copayment

Office Surgery: $20 Copayment
(If there are both an Office Visit charge and an Office Surgery charge by a Participating Provider in a single visit, only one copayment will apply, in addition to any copayment due for Radiology/Laboratory Tests.)

Radiology, Single or Series; Diagnostic Laboratory Tests: $20 Copayment
(If Outpatient Radiology and Outpatient Diagnostic Laboratory Tests are charged by a Participating Provider during a single visit, only one copayment will apply, in addition to any copayment due for Office Visit/Office Surgery.)

Routine Mammography Screening: $20 Copayment

Adult Immunizations: $20 Copayment for Herpes Zoster (Shingles) immunization for enrollees age 55 and over but under age 60. Paid in full benefit for adult immunizations as recommended by the Advisory Committee on Immunization Practices of the Center of Disease Control and Prevention when received from a participating provider.

Allergen Immunotherapy: No Copayment

Well-Child Office Visit, including Routine Pediatric Immunizations: No Copayment

Copay

Prenatal Visits and Six-Week Check-Up after Delivery: No Copayment

Chemotherapy, Radiation Therapy, Dialysis: No Copayment

Authorized care at Infertility Center of Excellence: No Copayment

Hospital-based Cardiac Rehabilitation Center: No Copayment

Free-standing Cardiac Rehabilitation Center Visit: $20 Copayment

Urgent Care Center: $20 Copayment

Contraceptive Drugs and Devices when dispensed in a doctor's office: $20 Copayment*
(in addition to any copayment(s) due for Office Visit/Office Surgery and Radiology/Laboratory Tests)

*Copayment waived for preventive services under the federal Patient Protection and Affordable Care Act (PPACA). See NYSHIP Online for details. Diagnostic services require Plan copayment or coinsurance.

Outpatient Surgical Locations (including Anesthesiology and same-day pre-operative testing done at the center): $30 Copayment

Medically appropriate local commercial ambulance transportation: $35 Charge

Chiropractic Treatment or Physical Therapy Services by Managed Physical Network (MPN) Providers

You pay only your copayment when you choose MPN network providers for covered services. To find an MPN network provider, ask the provider directly, or call UnitedHealthcare at 1-877-7-NYSHIP (1-877-769-7447) toll free. Internet: https://www.cs.ny.gov.

Office Visit: $20 Copayment

Radiology; Diagnostic Laboratory Tests: $20 Copayment
(If Radiology and Laboratory Tests are charged by an MPN network provider during a single visit, only one copayment will apply, in addition to any copayment due for Office Visit.)

Hospital Outpatient Department Services

Emergency Care: $70 Copayment
(The hospital outpatient copayment covers use of the facility for Emergency Room Care, including services of the attending emergency room physician and providers who administer or interpret radiological exams, laboratory tests, electrocardiogram and pathology services.)

Surgery: $60 Copayment*

Diagnostic Laboratory Tests: $40 Copayment*

Diagnostic Radiology (including mammography, according to guidelines): $40 Copayment*

Administration of Desferal for Cooley's Anemia: $40 Copayment*

Physical Therapy (following related surgery or hospitalization): $20 Copayment

Chemotherapy, Radiation Therapy, Dialysis: No Copayment

Pre-Admission Testing/Pre-Surgical Testing prior to inpatient admission: No Copayment

*Only one copayment ($60 copayment if surgery is included; $40 is diagnostic outpatient services only) per visit will apply for all covered hospital outpatient services rendered during that visit. The copayment covers the outpatient facility. Provider services may be billed separately. You will not have to pay the facility copayment if you are treated in the outpatient department of a hospital and it becomes necessary for the hospital to admit you, at that time, as an inpatient.

Be sure to follow Benefits Management Program requirements for hospital admissions, skilled nursing facility admission and Magnetic Resonance Imaging (MRI), Magnetic Resonance Angiography (MRA), Computerized Tomography (CT), Positron Emission Tomography (PET) scan or Nuclear Medicine tests.

The Empire Plan Mental Health and Substance Abuse Services by Network Providers When You Are Referred by Beacon Health Options

Copay Urgent Care Bcbs

Call The Empire Plan at 1-877-7-NYSHIP (1-877-769-7447) toll-free before beginning treatment.

Visit to Outpatient Substance Abuse Treatment Program: $20 Copayment

Visit to Mental Health Professional: $20 Copayment

Emergency Room Care: $70 Copayment

Psychiatric Second Opinion when Pre-Certified: No Copayment

Mental Health Crisis Intervention (three visits): No Copayment

Urgent Care Copay United Healthcare

Inpatient: No Copayment

Urgent Care Price List

Empire Plan Prescription Drugs*

Copay At Urgent Care

Note: Medicare-primary enrollees or dependents should refer to the Empire Plan Medicare Rx Evidence of Coverage for prescription copayment amounts

(Only one copayment applies for up to a 90-day supply.)

Copay For Urgent Care Aetna

Up to a 30-day supply from a network pharmacy or through the Mail Order Pharmacy or the Designated Specialty Pharmacy

$5 Copayment – Level 1 Drugs or most Generic Drugs
$25 Copayment – Level 2, Preferred Drugs or Compound Drugs
$45 Copayment – Level 3 or Non-preferred Drugs**

31 to 90-day supply from a network pharmacy

Copay at urgent care

Copay At Urgent Care

$10 Copayment –Level 1 Drugs or most Generic Drugs
$50 Copayment –Level 2, Preferred Drugs or Compound Drugs
$90 Copayment – Level 3 or Non-preferred Drugs**

31 to 90-day supply through the Mail Order Pharmacy or the Designated Specialty Pharmacy

$5 Copayment –Level 1 Drugs or most Generic Drugs
$50 Copayment –Level 2, Preferred Drugs or Compound Drugs
$90 Copayment – Level 3 or Non-preferred Drugs**

*Note: Oral chemotherapy drugs for the treatment of cancer do not require a copayment. In addition, generic oral contraceptive drugs and devices or brand-name drugs/devices without a generic equivalent (single-source brand-name drugs/devices) do not require a copayment.

**If you choose to purchase a brand-name drug that has a generic equivalent, you will pay the non-preferred drug copayment plus the difference in cost between the brand-name drug and its generic equivalent (with some exceptions), not to exceed the full retail cost of the covered drug.

Copay For Urgent Care Anthem

***Covered services defined as preventive under the Patient Protection and Affordable Care Act are not subject to copayment.